If for any reason you are not satisfied with your purchase, or if the item you have purchased is damaged, incorrect, or faulty, please email us at soften.studio.shop@gmail.com

We will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items. Again we regret we cannot offer refunds or exchanges on goods that have been opened, or used, for hygiene reasons.

If in the unlikely event you receive a faulty item or an item that you have not ordered please email within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.

Soften Studio is not reasonable for individual reactions or irritations a product may cause, we encourage you thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact us if you require further information on any product before purchase.

Please return your product via Registered Post. Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a stable condition to Soften Studio, address will be provided upon email. Soften Studio will not be responsible for parcels lost or damaged in transit if you choose not to insure. Returns are to be received by Soften Studio within 7 days of the returns approval. Any refunds will be credited to the original method of payment.